We strongly believe in “Learning by Doing!”
This means we practice all learning points until your people can do it themselves immediately after the training.
Our trainers are all experienced in training people to communicate better with customers and colleagues.They all use role play (on camera or by phone) to make things utterly clear and of course they know their business models and they have a lot of knowledge of organizations.
The model “Learning by Doing” has been developed by David Kolb in the 20th century. He found out that all learning has a cycle. When People learn they go through (roughly) 4 phases: Act, Reflect, Conceptualize and Apply.